Privacy
Privacy policy
How AERA Studio collects, uses and looks after your personal information.
Last updated: 13 November 2026
Who we are
AERA Studio ("we", "us") is a lash and brow studio in the United Kingdom. We are responsible for the personal information you share with us. If you have any questions about this policy or your data, email aerastudio@icloud.com.
What we collect
- Bookings: when you use the booking form on this website we receive your name, mobile number, the treatment you'd like, the date and time you choose, and whether you'd like a patch test. If you book through our online calendar, we also receive your email address so your confirmation can be sent to you.
- Messages: if you contact us by WhatsApp, Instagram or email, we receive the details and messages you send through those services.
- Client records: if you book a treatment, we keep a consultation record, which may include health information you choose to share (for example allergies or eye conditions) so treatments can be carried out safely.
How we use it
- To confirm your appointment and arrange any patch test — this is necessary to take steps at your request before providing a service.
- To carry out your treatment safely and keep appropriate records — health information is only used with your explicit consent, given at your consultation.
- We never sell your information or use it for marketing without asking you first.
Who we share it with
We only share your information with services that help us run the studio:
- Cloudflare, which hosts this website and, like any web host, processes your device's IP address when a page loads. Data may be processed outside the UK under appropriate safeguards.
- Cal.com, which runs our online booking calendar. When you book through it, Cal.com receives the details you enter (your name, email address, mobile number and booking answers) and may set cookies that are needed for the booking to work. Data may be processed outside the UK under appropriate safeguards.
- Apple iCloud, where confirmed appointments are kept in the studio's calendar.
- WhatsApp / Meta, if you choose to message us there.
- Google Fonts, which supplies the fonts used on this website and receives your device's IP address when a page loads.
How long we keep it
Booking requests that don't lead to an appointment are deleted within 12 months. Client consultation records are kept for as long as you're a client and afterwards for as long as our insurance requires, then securely deleted.
Cookies
This website does not use analytics trackers or advertising tools, and sets no cookies of its own. The booking calendar is provided by Cal.com, which may set cookies that are strictly necessary for making a booking.
Your rights
Under UK data protection law you can ask to see the information we hold about you, ask us to correct or delete it, object to or restrict how we use it, and withdraw your consent at any time. Just email aerastudio@icloud.com.
If you're unhappy with how we've handled your information, you can complain to the Information Commissioner's Office at ico.org.uk or on 0303 123 1113.
Changes to this policy
We may update this policy from time to time. The latest version will always be on this page.